📄️ Agents
Agents represent the personas of virtual agents that automate phone conversations. They handle specific tasks such as customer support, appointment booking, or data collection during calls.
📄️ Campaigns
Campaigns serve as the entry point for triggering a virtual agent.
📄️ Knowledge Bases
Knowledge Bases are structured repositories of static information—such as documents, FAQs, or policies—that enhance your agent’s ability to answer domain-specific queries accurately.
📄️ API Manager
API Manager is a central hub where you can define and manage API endpoints that enable Fone AI to interact with external systems such as CRMs, dialers, and automation platforms like Zapier, Make, n8n, and more.
📄️ Directory
Directory is the internal phonebook of your organization. It contains records with information about internal users—such as human agents or staff—and how to route calls to them.
📄️ Actions
Actions are power-enablers for agents. They allow your agents to access knowledge bases, invoke APIs, transfer live calls, and hang up calls.
📄️ Logs
Logs contain records of completed sessions with the AI. They provide an overview of the start and end time, the campaign invoked, the linked agent, and an in-depth transcript of the entire session, including operations and events. Logs are useful for debugging calls or analyzing how each session unfolded.