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Logs

Logs contain records of completed sessions with the AI. They provide an overview of the start and end time, the campaign invoked, the linked agent, and an in-depth transcript of the entire session, including operations and events. Logs are useful for debugging calls or analyzing how each session unfolded.

Logs Row Each row in the logs table typically includes:

  • Log ID
  • Start Time
  • End Time
  • Billed Minutes (rounded up)
  • Credits per Minute
  • Charged Credits
  • Campaign Invoked
  • Linked Agent

Click the ⋮ menu on any log row to View Session Parameters or View Transcript.

Session Parameters​

Double-click a log row or choose View Session Parameters to expand it into a detailed overview of the session’s metadata.

Logs Session Params

A dialog will appear showing the following information:

  • Session Start – Timestamp (GMT) of session start
  • Session End – Timestamp (GMT) of session end
  • Campaign Invoked – Campaign associated with the session
  • App Linked – Application associated with the session
  • Connection Type – SIP / Asterisk
  • Connection Charges – Typically 1 credit per minute
  • Language – Language used in the session
  • Language Charges
  • TTS Provider – e.g., ElevenLabs, AWS Polly, or GCP
  • TTS Charges
  • Voice Name
  • Voice Charges – Premium voices incur higher costs
  • Session Duration – In MM:SS
  • Charges Per Minute (CPM) – Base charges + voice charges
  • Session Minutes (SM) – Ceiled total minutes
  • Total Charges – CPM × SM
  • Custom Header Data – Any SIP or Asterisk headers passed in

Session Transcript​

You can view the transcript by clicking View Transcript in the Session Parameters dialog or directly from the three-dot (⋮) menu on a log row.

Logs Transcript

The transcript records the lifecycle of the entire session, including:

  • Event – Any notable events (e.g., Session Start, Call Transfer, Hangup requested by speaker)
  • Agent – What the agent said during the session (Note: May be incomplete if the session ended abruptly)
  • Speaker – What the speaker said
  • Operation – Actions performed by the agent, such as accessing the Knowledge Base or invoking an API